Wednesday, July 4, 2018
I honestly wish I could leave a review without a star. This was the worst vacation experience EVER. We arrived after check in and waited in line just to wait again. The lady was nice enough & until I questioned how long we have to wait for housekeeping to have our room ready. She said "there's no time frame, rooms are not promised by 4pm" and she continued to slide a paper saying sign here, initial here, this your gift... the gift was chips & water :-( I was reading over the paper while she seemed to lose patience & she suggested the arcade while she holds our bags & send a text when the room is ready. The arcade was small, dark, & several games were broken. 1.5 hours later, I get back in line to get our bags to get our clothes & more attitude from the front desk but magically we get a room. No apology, nothing. The room was not cleaned well & wasn't the room requested. I disinfected the room which needs an upgrade. We changed to swim clothes, went downstairs & then they shut down the water park. Front desk never mentioned this so back in line just to wait again for Tom to say "you been here almost 2 hours & didn't get in the water" RUDE! No explanation but suggested we talk to Andrew J. The arcade was the front desk suggestion, our bags were in a holding place, they took forever to give us a room but somehow we did something wrong. By the way if our room was ready we wouldn't been in the water! THANKS to Andrew The pool manager we felt a little better although we didn't get to do much of anything he was patient, welcoming, smiled, and offered us dinner & game cards. He also explained why the pool had to close, operating hours for the next day, and the hours of the restaurant. The next day we tried Talia's and the waitress was nice, welcoming, smiling, we tipped her. We finally used the waterpark. We asked an employee about double floats & was ignored. Enough was enough we ended up leaving early. If the whole resort had the energy of Andrew & the waitress we might have had a better time despite the half clean room.